I see a lot of paid-for live support tools being released lately, a lot of them supporting ideas I wanted years ago but that didn’t. One of them being able to actually respond and reply to live support using popular instant messaging protocols, such as AIM or MSN.

Using the AIM wimzi library, I have customized my own live support tool to communicate with my AIM screen name. Works decent. Figured it could be expanded to do much more. Naturally, I doubt I could redistribute the AIM wimzi library as open-source but I could use the ideas behind it for AIM.

I like two options the best, flash (sleek, fast, mostly mainstream) and JavaScript (easy to implement, mainstream). If the software detected flash, it would use the flash version, else use the JavaScript version as a fall back. If someone doesn’t run JavaScript nowadays, they are overly scared of security, or they need to update their browser.

The package would also include things I don’t think many live support packages include, such as integrated with a VNC program for screen sharing. It would be nice to have an advanced free and open-source solution out there, but this is a big project and I don’t see myself tackling it soon.

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http://www.onlinestatus.org/ no longer works with MSN, and this stinks. Hopefully, I can make an online status indicator that works with MSN and all the other major IM providers. It would use open source libraries and be similar to how meebo basically connects and checks for online status. Users might have to add a certain MSN to their buddylist until it will work for them, the site wouldn’t be like a “am i blocked” site but more of one for websites to show their users if they are on MSN.

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